Did you miss a few of the nice monetary companies buyer success tales Cisco produced in 2023? These tales are a testomony to purchasers reaching their objectives with Cisco at their aspect. The tales lower throughout establishments, large and small, geographies and architectures.
Under is a brief abstract of all the brand new 2023 monetary companies buyer success tales. If you wish to be taught extra about them, then click on the title to learn the total story. These are in English however sometimes we do have tales translated into different languages or accomplished in one other language solely. Additionally at Cisco conferences and occasions we frequently have prospects current however sadly more often than not these displays should not became formal buyer tales, however alas we’ve the next new 11 tales from 2023.
2023 Monetary Companies Buyer Success Tales
How Deutsche Börse Is Reworking Its Digital Future
Answer: ThousandEyes
Deutsche Börse Group, a world trade group, manages round 150 IT functions overlaying the complete monetary market transaction course of. Throughout the COVID-19 pandemic, they utilized ThousandEyes to determine consumer connectivity points for distant staff and resolve denial-of-service assaults. As a pioneer of digital transformation, the corporate is transferring extra enterprise processes to the cloud, aiming to be among the many first European firms to have a core monetary system cloud-based.
Banco Millennium Atlântico: charts new digital path with Cisco HyperFlex Methods
Answer: HyperFlex
To realize its digital technique, Banco Millennium Atlântico changed their legacy infrastructure with Cisco HyperFlex Methods, considerably bettering administration, safety, flexibility, and scalability. The change allowed ATLANTICO to consolidate servers and racks, saving prices and house, whereas additionally enhancing efficiency and redundancy throughout their knowledge facilities. This simplification allowed workers to give attention to strategic initiatives like software improvement and cloud operations, and enabled the creation of a non-public cloud with self-service capabilities.
Answer: Full-Stack Observability
First Abu Dhabi Financial institution (FAB), the UAE’s largest financial institution, prioritizes customer-focused companies and progress. FAB launched into a digital transformation, leveraging Cisco’s AppDynamics and ThousandEyes to observe 180+ functions, considerably boosting service availability and lowering downtime. Their shift in the direction of a DevOps mindset goals to boost buyer experiences additional, emphasizing proactive monitoring and fostering a tradition of steady enchancment.
BNP Paribas Private Finance brings monetary goals to life
Answer: AppDynamics 
BNP Paribas Private Finance has improved its customer support high quality through the use of Cisco AppDynamics to observe and optimize its mortgage software course of. The answer supplies visibility throughout greater than 50 IT workflows, permitting the workforce to determine and resolve points 5 instances sooner than earlier than. In consequence, the financial institution can keep its customary of processing and responding to each buyer’s request in 30 seconds or much less, even throughout peak demand intervals like Black Friday.
PREMIER Bankcard invests in distinctive customer support and on-line expertise
Answer: AppDynamics
First PREMIER Financial institution partnered with AppDynamics and Xigent to observe their banking and company web sites and troubleshoot on-line, cell, and call-center experiences. This initiative has resulted in improved visibility of IT efficiency and faster downside decision, reworking their IT operations. Notably, it has additionally led to enhancements within the financial institution’s web site, name facilities, and the profitable relaunch of its cell app. Shifting ahead, PREMIER plans to increase this visibility to its cloud atmosphere.
AIA Makes Hybrid Work Potential
Answer: IP telephony
AIA China, with workplaces throughout the nation, switched to IP telephony from conventional telephone techniques for cost-effective communication. Initially, they confronted points with outdated software program and sluggish updates from a unique vendor. Evaluating their wants, they turned to Cisco for cutting-edge, often up to date know-how and improved help. The transition to Cisco additionally considerably decreased prices. Amid pandemic-induced distant work, the Cisco resolution helps a versatile hybrid mannequin, enhancing consumer expertise and additional saving prices, prompting consideration of everlasting hybrid work.
Answer: Meraki
NEXT Insurance coverage, a number one digital insurtech firm, enhanced its IT infrastructure by integrating Cisco Meraki, overcoming points with sluggish Wi-Fi connectivity. The know-how supplied steady wi-fi connections, distant upkeep capabilities, improved safety, and considerably decreased in-office web connection points. The flexibility to carry out distant upkeep saved hundreds of hours, and the system’s stability improved productiveness and worker satisfaction.
Embracing hybrid transformation throughout a rising enterprise
Answer: Webex suite
Broadridge, a worldwide fintech supplier, has streamlined its hybrid work transformation utilizing the Webex Suite to create a remote-first work atmosphere. This has enabled seamless collaboration, improved consumer experiences, and vital value financial savings. The corporate additionally leverages Webex’s synthetic intelligence capabilities for real-time language translation, enhancing variety, fairness, and inclusion. With the assistance of Webex Management Hub, Broadridge can monitor system efficiency and supply useful metrics to its management workforce.
JazzCash transforms digital monetary platform expertise with Cisco AppDynamics
Answer: AppDynamics
JazzCash, Pakistan’s largest digital pockets, makes use of Cisco AppDynamics to observe its companies. The observability resolution permits JazzCash to investigate knowledge throughout its total stack, bettering consumer expertise and enterprise efficiency. It helps the corporate determine patterns, tendencies, and anomalies, enabling fast problem decision. Moreover, the device permits JazzCash to trace end-user journeys and develop new provides and promotions. In consequence, JazzCash has not skilled any glitches and downtime has been just about eradicated.
Making certain availability and high quality of economic companies with AppDynamics
Answer: AppDynamics
Mitsubishi UFJ NICOS has improved its customer-facing software efficiency and automatic reporting processes utilizing AppDynamics. The answer permits the corporate to simply monitor software efficiency, analyze efficiency points, and handle system operations extra successfully. By offering real-time visibility into software efficiency, the system has streamlined collaboration between the operation and improvement groups. The corporate plans to additional develop using AppDynamics to achieve extra insights into customer support utilization and enterprise impacts.
Answer: Webex CPaaS
This UK Excessive Road financial institution needed to include Fb Messenger into their contact middle’s buyer help technique because the buyer expertise journey via the contact middle was pivotal. Webex CPaaS options helped scale back name quantity and improve optimistic suggestions all whereas permitting prospects to get instantaneous help via one among their favourite messaging channels.
There’s extra to buyer tales
For all of the monetary companies buyer tales plus different industries try the full buyer story itemizing. Additionally view these tales in software within the Cisco Portfolio Explorer to help use circumstances.
In case your establishment feels invigorated to share how a Cisco know-how has improved your corporation then attain out to your account supervisor or companion to get into contact with us about buyer success story choices.
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