Seesaw Studying Inc. offers a number one on-line scholar studying platform utilized by greater than 10 million Okay-12 academics, college students and relations within the U.S. each month. The San Francisco firm has grown steadily since its founding in 2013, with its hosted service in use in 75% of American faculties and in one other 150 nations.
In fact, when COVID-19 hit in early 2020 and compelled faculties to abruptly change to full-time distant studying, the necessity for Seesaw’s platform skyrocketed. So did Seesaw’s development, in accordance with co-founder and Chief Product Officer, Carl Sjogreen.
“As a consequence of distant studying, most of our key metrics grew by 10X,” Sjogreen mentioned in a video interview with SiliconANGLE’s theCUBE as a part of the AWS Startup Showcase in September 2021.
Wealth of Information, Little Observability
These metrics included the info generated by present and new Seesaw customers as they interacted with the service. Storing all of that knowledge was not an issue. Seesaw was capable of scale up its important database, an Amazon DynamoDB cloud-based service optimized for big datasets. Seesaw’s database holds a number of billions of information.
Nevertheless, making any of that knowledge prepared for analytics, after which sharing these insights in a well timed trend, was a special matter. And academics and principals had been clamoring for knowledge comparable to which college students had been having hassle ending classes on time. Whereas Seesaw staff had been begging for inner utility utilization knowledge to enhance the shopper expertise.
“We had a lot knowledge that any query you requested instantly introduced up 5 others,” Sjogreen mentioned.
In different phrases, Seesaw desperately wanted 360-degree real-time observability of its operations. And that was solely doable if each inner and exterior customers may drill down into the freshest knowledge doable with the intention to get the solutions they wanted.
Nevertheless, Seesaw’s DynamoDB database saved the info in its personal NoSQL format that made it straightforward to construct purposes, simply not analytical ones. And the batch-oriented analytical instruments that Seesaw was utilizing, comparable to Amazon Athena, had been less than the duty.
“Numerous our knowledge infrastructure was customized constructed and cobbled collectively through the years,” Sjogreen mentioned. “We had a really disorganized knowledge infrastructure that, as we’ve grown, was getting in the best way of serving to our gross sales and advertising and marketing and help and buyer success groups actually service our clients in the best way that we needed to.”
To repair this, Seesaw appeared into constructing a standard knowledge warehouse paired with a set of ETL pipelines on high of DynamoDB, however concluded that it might take an excessive amount of engineering work and never fulfill its high-performance wants.
“Plug-and-Play” Deployment
Seesaw turned to Rockset, deploying our real-time analytics database in early 2021 on high of DynamoDB. Like DynamoDB, Rockset can ingest, retailer and question huge quantities of information. For real-time analytics, the cloud-native Rockset improves upon DynamoDB by with the ability to concurrently ingest huge knowledge streams, indexing that knowledge so it’s obtainable for queries inside two seconds, after which enabling a excessive variety of concurrent SQL queries. Outcomes, even for advanced queries, can be returned in milliseconds.
Rockset works effectively with all kinds of information sources, together with streams from databases and knowledge lakes together with MongoDB, PostgreSQL, Apache Kafka, Amazon S3, GCS (Google Cloud Service), MySQL, and naturally DynamoDB.
“Rockset comes with all batteries included, together with real-time knowledge connectors with Amazon DynamoDB,” mentioned Venkat Venkataramani, Rockset CEO. “You possibly can simply level Rockset at any of your Dynamo tables, though it’s a NoSQL retailer, and Rockset will in real-time replicate the info and mechanically convert it into quick SQL tables so that you can do analytics on.”
Because of this, Seesaw was capable of deploy Rockset very quickly.
“One of many key benefits of Rockset was that it was mainly plug and play for our Dynamo occasion,” Sjogreen mentioned. “We had been ready, inside hours, to start out querying that knowledge in ways in which we hadn’t earlier than.”
Actionable Insights for Educators and Seesaw Workers Alike
As soon as Seesaw started utilizing Rockset to generate analytics and make product utilization knowledge obtainable by way of SQL queries, it grew to become more and more difficult to maneuver knowledge out of Rockset and into enterprise methods like Salesforce for his or her gross sales workforce to make use of. To work round this drawback, the info workforce was compelled to make numerous API calls and add CSVs.
This guide course of was extraordinarily time-consuming, taking two days of developer time simply so as to add a single area inside Salesforce. Seesaw wanted one thing less complicated in order that their knowledge workforce may concentrate on high-priority duties.
This led Seesaw to Hightouch. Hightouch is a reverse ETL answer that syncs knowledge from numerous knowledge sources to particular goal locations. Utilizing Hightouch to sync the Rockset-powered insights on to Salesforce, Seesaw’s gross sales and advertising and marketing groups can now view product utilization knowledge straight inside Salesforce, enabling them to determine product certified leads (PQLs), customers with low engagement, and potential new clients. As an alternative of taking days to ship knowledge from Rockset to Salesforce, Seesaw now syncs knowledge in minutes.
That is extraordinarily beneficial to Seesaw. As a product-led-growth firm, Seesaw affords a bottom-up gross sales mannequin the place academics can use the service free of charge, and can solely method faculty districts when a essential mass of academics and college students have adopted the service. Through the use of Rockset to run queries in real-time on their huge knowledge shops and Hightouch to sync Rockset analytics knowledge to Salesforce, Seesaw can arm its gross sales representatives with up-to-date insights about how broadly and deeply used Seesaw is particularly inside a district when reaching out to its IT officers.
Rockset and Hightouch additionally work in parallel to assist Seesaw’s product workforce slender down the most-needed options. This led to the creation of a scholar progress dashboard. After lower than six months, Seesaw determined to maneuver all of its analytics to Rockset, whereas sustaining DynamoDB as its database of document and utilizing Hightouch to operationalize the info.
- Buyer utilization knowledge is generated in Seesaw and saved in DynamoDB.
- Rockset’s native DynamoDB connector mechanically ingests and indexes all knowledge inside seconds, with out ETL, to allow sub-second SQL queries.
- Question outcomes are pushed seamlessly into Salesforce utilizing Hightouch, a reverse ETL instrument, to arm the gross sales workforce with up-to-date insights about their clients.
- Question outcomes are additionally pushed to Retool to assist the product and management groups visualize their analytics.
Seesaw Relies on Rockset and Hightouch To Speed up Progress
As faculties reopen, Rockset serves a key position in offering Seesaw key insights into how educators and college students are dealing with the return to school rooms. Hightouch helps Seesaw’s customer-facing groups leverage this data to extend development and product adoption.
“The extra we will perceive how they [schools] are utilizing Seesaw, the place they’re scuffling with it as a part of that transition, the extra we is usually a good associate to them and assist them get probably the most worth out of Seesaw on this new world that we’re dwelling in.”
For Rockset, working with Seesaw has given us beneficial insights into find out how to enhance our service. Our Function-Based mostly Entry Controls (RBAC) safety function was initially a request by Seesaw.
For Rockset’s CEO Venkataramani, working with Seesaw has had its personal private advantages — bringing him nearer to his two elementary-aged youngsters who’re each customers of Seesaw.
“Once I instructed them that Seesaw was contemplating utilizing Rocket for analytics, they had been thrilled, they had been overjoyed as a result of lastly they understood what I do for a dwelling,” Venkataramani mentioned. And by working so intently with Seesaw, “for the primary time I really understood what [my] youngsters do at college.”
That’s observability.
Concerned with studying extra about this story? Watch the webinar under.
How E-Studying Platform, Seesaw, Scaled 10x Throughout Shutdown with Rockset & Hightouch.
Rockset is the real-time analytics database within the cloud for contemporary knowledge groups. Get sooner analytics on brisker knowledge, at decrease prices, by exploiting indexing over brute-force scanning.
