The time of 12 months, when Cisco clients and companions converge for every week at Cisco Stay, has come once more! That is additionally a time for Cisco Buyer Expertise (CX) to have fun the successes of our clients publicly with the Cisco CX Buyer Hero Awards. I’m all the time excited to acknowledge our CX Buyer Hero Award winners, and much more so when our clients’ achievements turn out to be increasingly spectacular every year, all whereas constructing a greater future with assist from the Cisco Buyer Expertise (CX) crew.
Yesterday, we offered our Cisco CX Buyer Hero Awards to seven excellent EMEA clients who demonstrated excellence in a selected class. These clients had been chosen from a big pool of nominations throughout a number of industries.
Now let’s reveal the winners!
CX Buyer Hero of the 12 months: Saudi Telecom
The CX Buyer Hero of the 12 months is the highest award, for the client who has achieved essentially the most spectacular outcomes via collaboration with Cisco CX. Saudi Telecom (stc) is a number one service supplier within the EMEA area, with a world presence in 34 international locations serving greater than 20 million clients. The corporate was among the many first within the area to launch 5G networks and was thought of one of many quickest in deploying 5G networks globally. As a part of their digital transformation technique, stc partnered with Cisco to boost their current transformational initiatives and co-develop new industry-leading initiatives. Working collectively, stc and Cisco CX have elevated agility, digitized, improved finish buyer expertise, and bolstered cybersecurity menace capabilities. stc innovation continues to set the bar for a lot of different service suppliers.
Please be a part of us in congratulating stc!
Digital Transformation Trailblazer: HSBC
The Digital Transformation award highlights a buyer that has achieved spectacular outcomes with digital transformation via a partnership with Cisco CX. HSBC is likely one of the world’s largest banking and monetary companies organisations, with places of work in 62 international locations and territories. HSBC is innovating at pace and scale – via its Imaginative and prescient 27 expertise technique – to ship digital-first banking for its clients throughout its international community. Our hero Petek Ergul, Managing Director, International Head of CTO Service Administration at HSBC, has partnered with Cisco on a 2-year agile transformation program which is driving automation throughout the enterprise, leading to lowered prices and contributing to HSBC’s expertise targets.
Please be a part of us in congratulating HSBC!
Cybersecurity Excellence Award: O2 Czech Republic
This award acknowledges a buyer that has strengthened its safety posture to proactively shield and defend its IT infrastructure, via partnership with Cisco CX. O2 Czech Republic is the biggest supplier of telecommunications companies within the Czech market. Presently, it operates virtually eight million cellular and stuck traces, making it one of many main suppliers of absolutely convergent companies in Europe. Our hero Petr Havíček, Senior Community Specialist at O2 Czech Republic, and his crew partnered with Cisco to strengthen cybersecurity capabilities, configurations, and foundations. Because of this, community reliability has strengthened, bettering the tip buyer expertise. O2 has additionally realized time financial savings and improved operational abilities.
Please be a part of us in congratulating O2 Czech Republic!
Distinctive Innovation Award: adidas
The Innovation Award celebrates a buyer that has achieved superb improvements via collaboration with Cisco CX. The biggest sportswear producer in Europe, adidas sells its merchandise in additional than 160 international locations via their roughly 2,000 retail shops unfold throughout three important segments, 15,000 mono-branded franchise shops, 150,000 wholesale doorways, and greater than 50 e-commerce websites. This, together with its large associate ecosystem, created a extremely advanced setting. Hero Sandra Huber, VP of ÎT Infrastructure at adidas, collaborated with Cisco CX to enhance visibility into {hardware} and software program lifecycle for greater than 20,000 units via CX Cloud. As well as, the adidas and CX groups labored collectively to implement Catalyst Middle as a part of the adidas community automation technique. Now, with higher visibility into their property, the adidas crew will be extra proactive to function their IT community automated and extra environment friendly.
Please be a part of us in congratulating adidas!
Operational Excellence: H&M
This award recognises a buyer that’s innovating via using Cisco Success Tracks/CX Cloud and has achieved tangible enhancements in consequence. H&M Group is a world trend and design firm with over 4,700 shops in 76 markets and 56 on-line markets. H&M’s international networking crew has two main focus areas: effectivity and data-driven determination making. Our hero Anders Baer, International Networking Lead for H&M, and his crew, needed to enhance the method for managing and monitoring their community property, with a selected emphasis on their SD-WAN portfolio. H&M joined the CX Cloud Beta program to speed up their utilization and adoption of CX Cloud and achieve early entry to new CX Cloud options. Because of this, they now have a transparent view of their international put in base and may proactively keep on prime of any safety threats that might doubtlessly put their international community (retail, warehouses, and places of work) in danger.
Please be a part of us in congratulating H&M!
Excellent Automation: Du Telecom
This award celebrates a buyer who has joined forces with Cisco CX to dramatically remodel IT operations via automation. Du Telecom, one of many two foremost telecom operators within the United Arab Emirates, launched into an automation journey with Cisco 4 years in the past. Hero Fatima AlDaghar, Director of Transport Community Planning at Du, and her crew, partnered with Cisco CX to make sure operational effectivity and efficient administration of the supply of greater than 40 automation use instances. By Cisco’s automation companies, Du has achieved exceptional outcomes, together with improved operational effectivity, lowered service supply instances, and lowered dangers related to handbook processes. Community reliability has additionally improved, resulting in fewer community incidents and higher buyer satisfaction.
Please be a part of us in congratulating Du Telecom!
Sustainability Excellence: Expo Metropolis Dubai
The Sustainability award acknowledges a buyer attaining their sustainability targets via working with Cisco CX. Expo Metropolis Dubai was chosen to host the United Nations Local weather Change Convention (COP28) in 2023. COP summits are usually constructed on a greenfield due to their distinctive necessities for sturdy, seamless, and safe networks. Expo needed to reuse the present community infrastructure to point out dedication to a sustainable resolution. Our hero Eman Al Awadhi, Vice President of Community and Cyber Safety at Expo Metropolis Dubai, and her crew partnered with Cisco CX for the design, implementation and community operations of the complete COP28 community (based mostly on the present Expo Metropolis community) masking WIFI, Core, SDA and cybersecurity, efficiently repurposing and using greater than 90% of the present community infrastructure.
Please be a part of us in congratulating Expo Metropolis Dubai!
Celebrating Our Heroes
The CX Buyer Hero Awards acknowledge the unbelievable work our clients are attaining of their industries, have fun their excellence, and encourage others with their success. We thank our EMEA 2024 winners for his or her continued help and partnership with Cisco CX, and we’re wanting ahead to seeing what else will be completed collectively.
To discover extra CX buyer hero tales, go to our Buyer Tales Index – a library of tales highlighting how Cisco companies clients are reworking and innovating to drive impression of their organizations and internationally.
See a few of our most up-to-date tales right here:
- Coles– Efficiently serving to to make sure a steady and proactive community setting at Coles.
- Aerolineas Argentinas– Elevated visibility to proactively handle and safe the community at main Argentinian Airline
- BT– Automating and delivering new buildings sooner and enabling hybrid working at UK service supplier.
In case you are taken with sharing your individual buyer story, join with us at cxcustomerstories@cisco.com. We’d like to showcase you! Keep tuned and observe @CiscoCX on Twitter for extra CX updates!
Don’t have a narrative to inform simply but? We will help you construct it, proper alongside along with your community!
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