In an inner memo shared with Apple Approved Service Suppliers this week, Apple stated it’s “conscious of” and “investigating” a touch-related situation affecting some Apple Watch Collection 9 and Apple Watch Extremely 2 shows.
“Some clients could report their Apple Watch Collection 9 or Apple Watch Extremely 2 is experiencing false touches on their show,” reads Apple’s memo, obtained by MacRumors. Apple stated some clients could describe the problem as “ghost” touches.
The difficulty could trigger the display screen on affected Apple Watch fashions to “leap erratically” or exhibit different surprising conduct, with none consumer interplay, in keeping with Apple. The memo stated the problem can even end in an Apple Watch beginning a cellphone name unintentionally, and stop customers from coming into the system’s passcode.
Apple recommends that clients maintain their Apple Watch’s software program updated, suggesting that the corporate is hopeful will probably be capable of deal with the problem in a future watchOS replace. Apple didn’t say how widespread the problem is, or present a timeframe for a possible repair. It’s unclear if faulty {hardware} is a contributing issue.
Apple has instructed technicians to not restore affected Apple Watch fashions whereas it investigates. Within the meantime, technicians are informed to ask clients who’re experiencing this situation to power restart their Apple Watch by holding down the Digital Crown and the facet button on the identical time for no less than 10 seconds, till the Apple emblem seems.
Apple Watch Collection 9 and Apple Watch Extremely 2 fashions had been launched in September 2023.
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