At Rockset, our singular focus is to be the shortest (and best) path from information to functions for our customers. We acknowledge and actually consider that our success lies within the success of our customers. We consistently take into consideration bettering our workflows, developing with new ones and iterating on them in ways in which takes the consumer expertise to a complete new stage. Our intention is to make sure that our customers are profitable in attaining their objectives of visualizing unstructured information, constructing functions, and/or creating APIs within the quickest and easiest methods attainable.
As a UX Designer, I spend all of my time pondering and obsessing about our customers’ wants and their expertise utilizing Rockset. I’m consistently in search of methods to interact with our customers and be taught extra about them, their use instances, their expectations and most significantly, their suggestions. I’ve the distinctive alternative to advocate for the consumer, innovate workflows and consequently, form the product. I design options holding in thoughts how our customers might be profitable in attaining their objectives.
Based mostly on the suggestions we obtain and our learnings over a number of interactions with our customers, I needed to revamp the expertise in a method that decreases the preliminary studying curve with the product. We seen that a few of our customers prefer to discover and find out about Rockset on their very own and a few choose somewhat assist to get them to their aim. In both case, the time our customers took to create a set, run a profitable question and create an API key, to construct an utility or create a dashboard, was fairly vital. This was on account of a wide range of components. For instance, as a result of Rockset might be employed in a multiplicity of the way, a few of our customers struggled with the place to start, while a few of our customers had hassle within the second stage, i.e. from setting up their question on to constructing their functions or dashboards, whereas some customers had been simply not there but and had been nonetheless making an attempt to be taught and discover the product. This was all actually intriguing to me!
Rockset Onboarding
We’re taking a two-pronged strategy to unravel for this. As a way to assist remedy for the preliminary studying curve, we’re rolling out a personalised ‘The best way to Rockset’ onboarding guidelines within the product. This goals to information the consumer, the primary time they interact with the product, in a straightforward, intuitive and streamlined method, in addition to empower them to shortly and efficiently obtain their aim. It walks them by means of the important steps to changing into a profitable consumer of Rockset.
Connecting to Dashboards and APIs
As well as, we’re at present working onerous to higher expose the potential of having the ability to connect with exterior dashboards like Redash, Tableau, and so forth. in addition to creating APIs & SDKs from the question editor itself. These will now be out there to our customers as one-click tabs from the question editor, thereby additional simplifying this workflow.
Single Circulation for Integration and Assortment Creation
We additionally spend time making an attempt to actively scale back friction in our workflows wherever attainable and make them higher for our prospects. For instance, beforehand, so as to create a brand new integration throughout assortment creation, customers could be directed to a brand new window to take action, and need to return to restart the gathering creation as soon as the combination was efficiently created. With the brand new design, it’s a far more seamless expertise the place customers are in a position to create these integrations in context and use them within the assortment they’re within the course of of making – all with out having to navigate away from their present workflow of making a set.
Rockset Catalog
We just lately additionally launched the Catalog which is the house for all integrations which can be at present supported or on the roadmap. We noticed plenty of customers asking us not solely about what we help at present but in addition, how they may request entry to or share curiosity about integrations they want Rockset to help sooner or later. Digging somewhat deeper, it was clear that this was lacking within the product and thus, the Catalog was born! Customers will be capable to seek for particular integrations or browse by class. Moreover, we talk the standing of a selected integration, akin to Early Entry or Beta if relevant.
Buyer Centricity at Rockset
These are just some examples of the numerous enhancements we now have made to our workflows within the product and we proceed to innovate on a regular basis as we be taught from our prospects. Our customers are actually on the middle of what we do right here at Rockset!
Any ideas to share on the way to enhance the Rockset expertise? Please attain out to me at aditidhar[at]rockset[dot]com
