If you happen to need assistance with an iPhone, iPad, Mac or different Apple product–whether or not it’s damaged or defective, otherwise you simply can’t work out how one can do one thing with it–the corporate will assist you remedy the difficulty. Apple says many issues could be solved over the telephone or by chat or e mail, however one factor that units it except for different corporations is its willingness to supply hands-on assist from in-store Apple Geniuses.
You possibly can converse to a Genius on the Genius Bar in an Apple Retailer. However so as to take action you’ll need to e book an appointment with Apple prematurely–you possibly can’t simply present up. (Properly, there are a restricted variety of walk-in appointments obtainable they usually would possibly have the ability to squeeze you in, but it surely’s possible you would need to anticipate hours and also you might need a wasted journey.)
On this article, we present you how one can arrange an appointment with a Genius at an Apple Retailer. However be aware that many questions could be answered utilizing Apple’s on-line instruments, by phoning Apple Assist, by asking within the Apple Assist Communities, or by tweeting at @AppleSupport.
How one can e book a Genius Bar appointment on the Apple web site
- Time to finish: 10 minutes
Instruments required: web connection
Apple Assist web site
Apple
To make an appointment with a Genius at an Apple Retailer (which is free), go to the Genius Bar web page on Apple’s web site (listed below are the hyperlinks to the U.S., U.Ok., Canada, and Australia.) This web page offers particulars for getting assist by way of chat, a telephone name, or e mail in case your downside is software-based. Needless to say you’ll need to log in along with your Apple ID to schedule an appointment or use different sections of the assist website.
For many who can’t get to an Apple Retailer, the Genius Bar website can direct you to Apple Approved Service Suppliers and details about posting your system to an Apple Restore Heart.
If you happen to’re eager to get hands-on assist along with your {hardware} points by way of the Genius Bar, you’ll need to scroll down on the Genius Bar web page and click on on “Get {hardware} assist.”
Assist provided on-line first
Apple
Apple doesn’t allow you to merely e book a Genius Bar appointment–the corporate needs to try to resolve your downside on-line first. After you click on “Get {hardware} assist” you go to a web site the place you’ll have the choices to both “View your merchandise” or “View assist exercise.” Click on “View your product” and Apple needs to you determine the product, describe the issue, after which it should supply assist paperwork that would assist. It additionally offers choice to speak or name a assist particular person. We advocate chatting with Apple by telephone or chat if doable, as this would possibly prevent a variety of time.
{Hardware} repairs
Apple
It seems that the one method to schedule an in-person Genius Bar appointment if there’s the likelihood that your {hardware} wants restore. If that’s the case, the web site will present you a value estimate and the power to seek out the closest Genius Bar. In some conditions you even have the choice to ship your system for restore. If you click on the “Discover a location” button, a list of the closest Apple Shops seems.
Select a location
Apple
Choose a retailer, and also you’ll go to a web page the place you possibly can schedule an appointment.
Schedule an appointment
Apple
You’ll have the ability to see the shop’s subsequent obtainable time slot so that you can see an Apple Genius. You’ll need to enter a telephone quantity so Apple can “information you to your appointment.”
Verify your appointment
Apple
A affirmation window seems with he particulars of your appointment. If all of it seems to be good, click on Reserve now.”
Earlier than popping right into a retailer, backing up your system is all the time really helpful. It’s going to even be helpful so that you can deliver a photograph ID with you, which matches your reservation title.
When you’re set, all you’ll must do is flip up at your appointment time and inform a Genius that you simply’ve arrived!
Fancy your self a little bit of an Apple Genius? Learn How one can get a job working as an Apple Retailer Genius.
Use the Apple Assist app to e book an Apple appointment
You can even use the Apple Assist app to e book an appointment at an Apple Retailer. To do that, obtain and launch the Apple Assist app.
When you’re within the app, you may be requested to permit the app to make use of your location. If you happen to faucet Don’t Permit, you’ll have to present location data manually. Make your choice, after which faucet Proceed.
Faucet Search on the high. An expanded search web page will seem. Kind “Genius” within the field after which choose one of many Genius Bar outcomes that seem. This can take you to the Genius Bar part the place you can also make an appointment.
Foundry
If you get to the Apple Retailer on the time of your appointment, you need to use the Apple Retailer app in your iPhone to test in and let the workers know you’ve arrived.
