Trendy networks are complicated, usually involving hybrid work fashions and a mixture of first- and third-party purposes and infrastructure. In response, organizations have adopted safety service edge (SSE) options, equivalent to Cisco Safe Entry, to guard customers no matter the place they’re positioned or what they’re accessing.
This reliance on third-party infrastructure doesn’t solely drive safety threat, it additionally will increase the chance of efficiency outages and disruptions. Oftentimes, these disruptions are the results of service outages and slowdowns in third-party infrastructure, which make it tough for IT groups to detect and remediate the issue. Expertise Insights, a element of Cisco Safe Entry, permits directors to keep up a optimistic finish consumer expertise by detecting and responding to connectivity issues as quickly as they happen, all from the identical dashboard they use to handle safety capabilities and entry insurance policies.
Cisco Safe Entry is our flagship Safety Service Edge (SSE) product, which gives all of the instruments it’s essential allow distant and department customers to securely connect with the Web, software-as-a-service (SaaS) purposes, and personal apps. Whereas a lot of those capabilities are targeted on safety, additionally it is essential to watch community efficiency, guaranteeing a powerful digital expertise with minimal outages and connectivity issues.
Expertise Insights is powered by Cisco ThousandEyes know-how, which allows fast root trigger identification and determination from machine to utility and each community in between. Based on the Forrester Complete Financial Impression report for ThousandEyes, the know-how’s finish consumer monitoring capabilities resulted in a 50% productiveness increase for IT and community operations and a 50-80% discount within the time it took to determine intermittent or degraded efficiency, whether or not it was world or localized.
Present a powerful consumer expertise and troubleshoot efficiency points
Efficiency issues can originate in lots of sources, together with:
- Gadgets, equivalent to laptops
- Wi-Fi networks
- Web service suppliers
- Company assets, equivalent to VPNs or safety instruments
- Functions
For a lot of organizations, it may be a problem to easily detect these issues, not to mention mitigate them. This leads to ongoing, undetected connectivity issues, inflicting a lack of productiveness and finish consumer frustration.
Expertise insights is a digital expertise monitoring (DEM) answer that gives a complete view of endpoint, utility, and community efficiency, making it simpler to determine and troubleshoot efficiency issues as they come up. Finally, these capabilities end in a decreased imply time to decision (MTTR) for efficiency incidents.
This consists of quite a lot of metrics associated to:
- Gadget – detailed consumer and system data, together with CPU and reminiscence utilization and Wi-Fi sign power.
- Web and community paths – key metrics concerning the community path from the machine to the Safe Entry gateway, together with latency, packet loss, and jitter.
- Collaboration purposes – computerized efficiency assessments for key collaboration instruments, equivalent to Cisco Webex, Microsoft Groups, and Zoom.
- SaaS purposes – perception into the most well-liked SaaS purposes, together with the general well being standing and particulars equivalent to HTTP response occasions and standing codes.
Single-dashboard, single-agent
One of many main advantages of Cisco Safe Entry is a single-dashboard expertise. The answer combines 12 completely different applied sciences and gives unified administration, configuration, and troubleshooting capabilities. Expertise insights is a core element of Safe Entry, which suggests all its information and alerts are supplied in the identical administration portal as the remainder of Safe Entry’ capabilities. This prevents directors from being pressured to juggle quite a few applied sciences and administration portals, streamlining operations and decreasing frustration.
As well as, all Safe Entry capabilities, together with Expertise Insights, depend on the Cisco Safe Consumer, a single agent on the end-user’s machine. This simplifies administration and deployment whereas optimizing workflows.
All at no further value
We acknowledge how essential it’s to have the ability to determine and troubleshoot connectivity issues in an SSE answer, which is why we’re together with it within the base Safe Entry license at no further value. As well as, prospects should buy a full license for Cisco ThousandEyes for extra superior capabilities and broader protection throughout their community.
Expertise insights is only one functionality of an unimaginable answer
Whereas expertise insights is our newest announcement, Safe Entry consists of many capabilities, together with a safe internet gateway, cloud entry safety dealer with information loss prevention, firewall-as-a-service, and 0 belief community entry. It’s an all-encompassing answer for securely connecting distant and department customers to the Web, SaaS purposes, and personal apps.
To be taught extra about Cisco Safe Entry, please learn the e-book What’s Cisco Safe Entry and SSE?
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