I’ve been a giant fan of Spike for a few years, and their new Groups plan is likely one of the most credible options to Google Workspace and Microsoft 365 we’ve seen in fairly a while. Spike takes a distinct method to managing your inbox by turning it into an iMessage-like expertise vs a conventional electronic mail app. As we speak, they’ve simply launched an awesome characteristic for groups: a shared inbox.
“We’re thrilled to introduce Spike’s Shared Inbox, a game-changer for staff collaboration,” exclaimed Dvir Ben-aroya, CEO of Spike. “With this new characteristic, groups can reply emails quicker collectively, making certain clean communication, offering help on the pace of chat, and enhancing productiveness. Whether or not it’s buyer help, gross sales, recruiting, or shared-responsibility groups, Spike’s Shared Inbox is the last word resolution for seamless collaboration.
Spike’s Shared Inbox works with a lot of Spike’s key options, together with electronic mail templates, snooze, ship later, learn indicators, magic AI, and extra. Shared inboxes will probably be nice for gross sales groups seeking to handle incoming gross sales request emails, buyer providers groups, and IT assist desks. It permits groups to handle incoming replies with no need to ahead emails forwards and backwards or query if somebody has taken care of a request.
Particularly with entry to Magic AI, groups can pace by way of shared inboxes with responses to prospects which are on-brand and well-thought-out. As a result of it’s a part of Spike for Groups, you possibly can simply add or take away individuals from shared inboxes as roles evolve and alter.
Shared Inbox works with paid plans of Spike for Groups, and you’ll simply entry your shared inbox alongside private emails with out the effort of switching between tabs or apps. It’s constructed into the Spike iOS, macOS, Android, PC, and net apps.
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