Panera Bread clients and workers reported experiencing outages with the restaurant chain’s ordering system, cellular apps, loyalty packages, and extra on March 22.
Though the IT disruption slowed operations for a time, Panera Bread shops have been capable of stay open. Two weeks later, programs, web sites, and customer support traces are again on-line.
Although some workers reportedly complained concerning the lack of transparency concerning the scenario, Panera has not launched any additional info concerning the outage on its web site. The corporate additionally didn’t reply to Darkish Studying’s request for remark.
Some clients, these with private info linked to Panera loyalty accounts, are involved a few knowledge leak.
“My greatest concern hasn’t been dropping free drinks and a present card stability, however private knowledge in a hack,” a person with the deal with “bartolish” wrote within the r/Panera subreddit.
Cybersecurity knowledgeable Sean Deuby, principal technologist, Semperis, stated he would not rule out ransomware as the reason for the Panera outages.
“Whereas the main points on the countrywide IT outage skilled by Panera Bread are coming in slowly, it would not shock me to seek out out they have been hit with a ransomware assault,” Deuby stated in a press release. “Hopefully, Panera retailer backup knowledge offline and has a sturdy response and restoration plan in place to cope with this menace.”
