This April at Hannover Messe, the world’s main industrial commerce honest, organizations throughout engineering, digital applied sciences, power, and extra will collect to show options for high-performance, sustainable industries. Microsoft is honored to attend this 12 months’s occasion to showcase how Microsoft Dynamics 365 helps producers:
- Modernize service operations with AI to shut work orders quicker.
- Ship end-to-end personalization to prospects and enhance effectivity.
- Improve visibility into your product family tree throughout steps within the provide chain.
Modernize service operations with Microsoft Copilot in Dynamics 365 Area Service
New Copilot capabilities in Microsoft Dynamics 365 Area Service improve information insights, enhance productiveness and ship extra customization for area service managers. These capabilities are typically out there at the moment.
Managers can now work together with Copilot to seek out pertinent details about work orders, prompting Copilot utilizing pure language for particulars and insights, proper from the Dynamics 365 Area Service internet app. By simplifying information retrieval and minimizing time spent looking for info, managers can enhance the effectivity of labor order processes.
As well as, Copilot can present work order summaries, lowering time spent studying by prolonged work orders to shortly get an outline and understanding of key factors of the work to be finished. Organizations now have extra management to incorporate particular information within the summaries for his or her customers, which might result in extra helpful and actionable summaries.
To assist guarantee clean communication flows when utilizing the Dynamics 365 Area Service Outlook add-in, area service managers can ask Copilot to compose clear and concise e mail content material recapping particulars of scheduled work orders, which might then be edited or additional personalized earlier than sending. And with the Dynamics 365 Area Service plugin for Copilot, area service managers and technicians can discover key details about work orders and Dataverse information from inside a Microsoft Groups chat utilizing pure language. Beginning at the moment, technicians may also ask Copilot to look by prolonged product manuals to seek out solutions to assist resolve product points quicker.
Additionally beginning at the moment, technicians can simply launch a Dynamics 365 Distant Help name natively inside Microsoft Groups cell to extend first-time repair charges. Entry to Dynamics 365 Distant Help is accessible with Dynamics 365 Area Service, at no further value, and licensed prospects can check out the combined actuality instruments out there in preview beginning at the moment inside their Groups cell app for iOS.
Dynamics 365 Area Service customers with the Area Service app in Groups can now share hyperlinks to work orders that mechanically increase to offer key particulars. This hyperlink unfurling functionality eliminates the necessity for technicians to change between apps. Go to Modernize Service Operations with AI sales space on the Hannover Messe expo, Corridor 17, Stand G06 to find new methods to rework your service operations with generative AI and combined actuality.
Ship end-to-end personalization to prospects and enhance effectivity
At Hannover Messe, we’ll spotlight the end-to-end buyer expertise for manufacturing groups. At our sales space and throughout a number of classes, we’ll showcase how manufacturing groups throughout gross sales, service, and advertising can leverage the ability of Copilot and Dynamics 365 to reinforce their buyer interactions and ship personalization at scale by refining inner workflows.
Harnessing the end-to-end, unified platform of Dynamics 365 throughout the groups allows higher visibility and deeper personalization. A first-rate instance is Sonepar, a number one world electrical distributor. They’re now leveraging Microsoft Dynamics 365 Gross sales, Microsoft Dynamics 365 Buyer Service, and Microsoft Dynamics 365 Buyer Insights to ship distinctive experiences to their prospects.
“With this platform, we’re capable of switch information relating to buyer wants and requests between groups, measure the service supplied to our prospects and the time taken to resolve issues”.
Denis Ravel, CRM Director, Sonepar
Be taught extra about their latest transformation and see how Dynamics 365 helped to empower a brand new customary of excellence at Sonepar.
Enhance visibility into product family tree with traceability
As we speak, we’re saying the upcoming preview of traceability for Microsoft Dynamics 365 Provide Chain Administration. Traceability permits you to enhance visibility into product family tree by the completely different steps of the provision chain. You’ll be able to observe occasions and attributes all through provide chain processes, and question and analyze the info with an intuitive interface. This functionality helps you in assembly industry-specific regulatory necessities, monitoring the achievement of sustainability and moral provide chain objectives, and gaining deeper insights into how provide chain occasions impression product high quality and buyer satisfaction.
Traceability is designed to work seamlessly with Dynamics 365 Provide Chain Administration, utilizing the info already tracked in Dynamics 365. This removes the necessity to buy or combine a separate traceability resolution, which will be expensive and sophisticated. Now, you possibly can profit from the simplicity and efficiency of utilizing the built-in capabilities. Try traceability at Demo L within the Microsoft sales space at Hannover Messe.
Be part of us at Hannover Messe
Go to us on the Hannover Messe expo, Corridor 17, Stand G06, to discover demos of recent capabilities introduced at the moment, and study our end-to-end, AI-powered options for producers throughout industries.
Hannover Messe 2024
Be part of is on the world’s main industrial commerce honest.
