Irrespective of your use case, Microsoft Azure AI Studio accelerates the generative AI growth lifecycle, empowering organizations to construct and form the long run with AI.
Within the quickly evolving world of AI know-how, Microsoft Azure AI Studio, now typically accessible, is empowering organizations to create their very own AI copilots. With AI Studio, organizations can customise and construct their very own copilot to satisfy their distinctive wants.
We’re excited to see organizations throughout varied sectors staying aggressive, driving innovation, and remodeling their operations. Irrespective of your use case, AI Studio accelerates the generative AI growth lifecycle, empowering organizations to construct and form the long run with AI.
Construct a copilot to streamline name middle operations
Vodafone used AI Studio to modernize their present customer support chatbot TOBi, and to develop a brand new copilot with a conversational AI search interface, referred to as SuperAgent, to help Vodafone’s human brokers when responding to complicated buyer inquiries.
TOBi serves clients by addressing widespread questions like account standing and easy technical troubleshooting. SuperAgent entails summarizing name middle transcripts, which condenses prolonged calls into temporary summaries saved within the buyer relationship administration system (CRM). This permits brokers to shortly perceive the explanation for a buyer’s earlier name and detect new points, bettering response occasions and buyer satisfaction. The system is absolutely automated, with calls transcribed and summarized by Microsoft Azure OpenAI Service in Azure AI Studio, offering actionable insights for brokers.
Collectively, Vodafone’s name middle is getting spectacular outcomes, TOBi manages almost 45 million buyer calls a month, absolutely resolving 70%. On common, buyer name occasions have been decreased by at the least one minute, saving clients and brokers’ helpful time.2
A part of utilizing new applied sciences is experimentation and the power to simply collaborate. With Azure AI Studio, you’ll be able to work together with different individuals and with tasks via a code-first method to seamlessly discover, construct, check, and deploy, utilizing cutting-edge AI instruments and machine studying fashions.”
—Ahmed Elsayed, CIO UK & Europe Digital Engineering Director, Vodafone Group
Construct a copilot to enhance buyer experiences
H&R Block constructed AI Tax Help, “a generative AI expertise that streamlines on-line tax submitting by enabling shoppers to ask questions through the workflow”, was developed with AI Studio.
AI Tax Help addresses people’ questions as they put together and file their taxes and might reply tax idea questions or supply navigation directions when wanted. It might present solutions on tax kinds, deductions, and credit to assist clients maximize potential refunds and decrease tax legal responsibility. AI Tax Help additionally solutions free-form, tax-related questions, offering dynamic responses to buyer questions.
“Since launching the AI Tax Help expertise, we’ve acquired optimistic buyer suggestions and seen elevated utilization all through the 2024 tax season,” says Jody Vanarsdale, Director of Product Administration at H&R Block. “We’ve been most happy to see clients full your entire submitting course of shortly and with out leaving the app.”
With Azure AI Studio, our devs can code quicker, so they’d time to ‘experiment’ to fine-tune options like enabling people to ask as many questions as wanted conversationally and the power to revisit earlier dialog threads. It’s an method we’re persevering with—to push innovation and ship one of the best experiences.”
—Aditya Thadani, Vice President of Synthetic Intelligence Platforms, H&R Block
Construct a copilot to spice up worker productiveness
Sweco, a number one European structure and engineering agency, acknowledged the necessity for a customized copilot answer to assist workers within the stream of their work. They selected AI Studio to construct their very own copilot, SwecoGPT, which automates doc creation and evaluation, delivers superior search, and gives language translation.
Shah Muhammad, Head of AI Innovation at Sweco, appreciates the “one-click deployment of the fashions in Azure AI Studio and that it makes Microsoft Azure AI choices clear and accessible to the consumer.”1 Since its deployment, almost half of Sweco’s workers use SwecoGPT and report elevated productiveness, giving them extra time to concentrate on creativity and serving to clients.
With Azure AI Studio, [we were] in a position to quickly develop a proof of idea (POC) to point out how a SwecoGPT might look, function, and profit our consultants and our enterprise as a complete. This simply showcases the facility and scalability of Azure AI.”
—David Hunter, Head of AI and Automation, Sweco
Microsoft Azure AI Studio
Develop and deploy generative AI responsibly
Construct on a basis of belief
Within the journey of AI integration, belief is desk stakes. With Azure AI, you’ll be able to confidently create a copilot realizing your information is at all times your information. Your information is rarely used to coach the fashions.
We owe it to our shoppers to deal with all their info responsibly. Microsoft has proven quite a lot of management in establishing these ideas of accountable AI, sustaining shoppers’ belief, sustaining privateness, and guaranteeing that any capabilities we ship are in keeping with our promise of experience.”
—Aditya Thadani, Vice President of Synthetic Intelligence Platforms, H&R Block
Your organizational information is encrypted in your Microsoft Azure subscription and guarded by Microsoft’s complete enterprise compliance and safety controls.
We’re an organization that makes use of quite a lot of Microsoft merchandise, and we belief Microsoft for its safety, compliance, and management in generative AI.”
—David Hunter, Head of AI and Automation, Sweco
AI Studio is designed with accountable AI ideas and practices in thoughts. Construct your copilot with applied sciences, templates, and finest practices to assist handle danger, enhance accuracy, shield privateness, reinforce transparency, and simplify compliance. Safeguard your copilot with Azure AI Content material Security’s configurable filters and controls.
Past the know-how, the Microsoft dedication to accountable AI was a differentiator,” says Garcia. “As we work with new applied sciences to construct the inclusive digital communities of tomorrow, it is a important basis.”
—Ignacio Garcia, CIO Italy & World Director Knowledge Analytics and AI, Vodafone Group
Construct for the long run
Azure AI is the place innovators are creating the long run, and we’re persevering with to put money into our AI Studio platform to offer leading edge companies and instruments to our clients. As we stay up for what’s subsequent for customized copilots, we’re enthusiastic about how brokers, like Azure OpenAI Assistants utility programming interface (API) can speed up and enhance customized copilot growth. Utilizing Azure OpenAI fashions, builders can present particular directions to tune AI capabilities and entry a number of instruments in parallel, together with code interpreter and file search, or customized instruments constructed and accessed via operate calling.
We’re excited to see what clients construct subsequent.
I can’t wait to see what we’re doing in six months or a yr from now. The potential of Azure AI Studio for us—and what we will do with it for our clients—is infinite.”
—Shah Muhammad, Head of AI Innovation, Sweco
Get began with Azure AI Studio
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