At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Help Monitor for FY24.
This improve enriches each stage of this system with a profound understanding of the newest technological developments. Our purpose with these enhancements is to arm our companions with probably the most superior troubleshooting methods and the excellent know-how required to beat the challenges of right this moment’s technological setting. Let’s dive into the small print of what Help Enablement at Black Belt appears to be like like:
Stage 1: Foundational Help Expertise
- Self-Diagnosing Points: Study to establish and troubleshoot widespread issues independently, saving time and sources.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Heart (TAC).
- Cisco Good Account and Licensing: A cloud-based service that helps clients handle their Cisco software program licenses and entitlements. The Help monitor of the Cisco Black Belt Academy covers tips on how to arrange and handle Good Accounts, in addition to tips on how to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
- The best way to Have interaction TAC: Grasp the method of successfully partaking with TAC for extra advanced points.
Stage 2: Intermediate Help Methods
- Product Portfolio (Intro to Architectures & Options): Acquire a complete overview of Cisco’s product architectures and options.
- Primary Troubleshooting: Construct foundational troubleshooting abilities to deal with widespread technical points.
- Finest Practices: Study the perfect practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Have interaction with interactive demo labs to bolster studying via sensible utility.
- Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for advanced architectural points.
- Cross Structure Options: Study to troubleshoot points that span a number of architectures and methods.
- Configuration Points & Upgrades: Tackle configuration points and carry out upgrades with confidence.
- Fingers-On Expertise Utilizing CTF Missions: Acquire sensible, hands-on expertise via Seize the Flag (CTF) missions that simulate real-world eventualities.
The refreshed Help Monitor content material for FY24 is designed to offer Cisco companions with a structured, complete studying path that addresses each foundational and superior help wants. By incorporating the newest know-how traits and sensible insights, we make sure that our companions are well-equipped to ship distinctive help and keep easy operations for his or her clients.
Go to the Black Belt Academy right this moment to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest help coaching and guarantee your readiness to sort out any problem that comes your method.
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