The Cisco Retailer leverages Cisco and Cisco associate know-how to energy its retail surroundings. Most lately, we expanded our utilization of Webex Hook up with energy a fascinating buyer expertise at Cisco Stay Americas in Las Vegas this previous June.
A extra environment friendly retail expertise
Webex Join, an enterprise-grade Communications Platform as a Service (CPaaS), enhances buying experiences by enabling clients to resolve points swiftly by way of seamless interactions. With Webex Join, you may combine or develop responsive chatbots, crafting a user-friendly and distinctive buying expertise that concurrently frees workers to deal with extra advanced inquiries.
The Patching Station
At Cisco Stay in Las Vegas this previous June, the Cisco Retailer took the distinctive capabilities of Webex Join to a different stage. Prospects had the possibility to take a bit of the occasion residence with them by personalizing their new Cisco merchandise with Cisco Stay patches.
The customization course of was fast, simple, and accessible from attendees’ cellphones. By scanning a QR code, attendees might provoke a dialog utilizing Apple Messages for Enterprise or Google Enterprise Messages to decide on their Cisco merchandise and point out precisely which patch(es) they needed and the place they needed them positioned. Buyers would then obtain their order numbers and an estimated wait time through textual content after they dropped off their gadgets on the Patching Station.
On the again finish, the Patching Station employees would instantly obtain the order particulars through Webex Join and will mark order statuses and replace wait instances. Buyers might even watch their orders being created on the station! As soon as their gadgets have been completed, customers would obtain a textual content alert for pick-up.
By constructing this seamless buyer journey with Webex Join, attendees have been capable of expertise forward-thinking retail know-how in motion and obtain a memento to commemorate their time at Cisco Stay. The Cisco Retailer strives to create these distinctive moments for patrons to display the facility of Cisco’s know-how integrations in retail.
Curious to see the Patching Station in motion? Test it out on the Cisco Retailer Tech Lab YouTube channel now!
Considering demonstrating your know-how? Please attain out to arrange an activation with us!
If you need to carry your clients by way of the Cisco Retailer Tech Lab as a cease in your CXC Tour, you may as well schedule your go to now – we’ll have the Tech Lab personalised only for you!
You too can be taught extra about Webex Join through the retail options web page or by connecting with an skilled now.
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