The tempo of AI innovation right now continues to be extraordinary, and at Microsoft we’re centered on serving to organizations embrace it. By offering our prospects with essentially the most superior AI expertise throughout each product we construct — mixed with our unparalleled companion ecosystem and co-innovation method — we’re serving to them make actual progress in ways in which matter. I’m proud to share over 100 buyer tales from this quarter alone exhibiting how we’re serving to prospects speed up AI Transformation — regardless of the place they’re on their journey.
Not too long ago through the Microsoft AI Tour, I spoke with prospects who shared methods they’re adopting Copilots to empower human achievement, democratize intelligence and notice important enterprise worth. I additionally mentioned the idea of an AI-first enterprise course of and the differentiation you may drive when bringing collectively the ability of Copilots and human ambition with the autonomous capabilities of an agent. I used to be impressed by the outcomes our prospects have achieved by way of pragmatic innovation and the progress they’re making to evolve the way forward for business. I’m happy to share ten tales from the previous quarter that illustrate how Copilots have yielded outcomes for our prospects, whereas highlighting AI Transformation experiences in their very own phrases.
Accenture and Avanade have a protracted historical past of serving to prospects implement cutting-edge options, with inner testing a key issue of their capacity to ship customizable Microsoft options with deep experience. Placing Microsoft 365 Copilot into the fingers of staff helped them notice methods to extend productiveness, with 52% of staff seeing a optimistic influence on the standard of their work, 31% reporting much less cognitive fatigue and 84% discovering Copilot’s strategies honest, respectful and non-biased. Accenture additionally piloted GitHub Copilot to assist construct higher options sooner with builders spending much less time debugging, leading to 95% of builders reporting they loved coding extra.
“Utilizing our in depth Microsoft expertise experience and sensible learnings from our personal expertise implementing Microsoft 365 Copilot, our options empower shoppers to completely faucet into Microsoft AI capabilities.”
Veit Siegenheim, International Way forward for Work Lead at Avanade
Nigerian multinational monetary providers group Entry Holdings Plc. serves greater than 56 million prospects throughout 18 nations. Because the enterprise grew and transitioned from a small financial institution to a serious holding firm, it adopted Microsoft 365 Copilot to handle challenges in information administration, assembly productiveness and software program improvement. With the mixing of Copilot into every day instruments, the corporate considerably enhanced effectivity and engagement throughout the enterprise. Writing code now takes two hours as a substitute of eight, chatbots may be launched in 10 days as a substitute of three months and shows may be ready in 45 minutes as a substitute of six hours. Copilot has additionally pushed a 25% enhance in employees engagement throughout conferences.
“To encourage everybody within the group to benefit from AI, we knew we needed to combine AI into the instruments folks use on daily basis. Microsoft 365 Copilot made essentially the most sense and was a pure match for us.”
Lanre Bamisebi, Govt Director IT and Digitalization at Entry Holdings, Plc.
To enhance resident providers and reinvent buyer engagement, the Metropolis of Burlington, Ontario, embraced AI and low-code instruments to develop new on-line providers that remodel and automate inner processes. In simply eight weeks, town utilized Copilot Studio to develop and launch a customized copilot designed to assist residents rapidly discover solutions to continuously requested questions. The town additionally developed a portal that streamlines constructing allow critiques and allows prospects to trace the standing of their very own functions. Because of this, the common time it takes to course of a allow approval decreased from 15 weeks to 5-7 weeks, permitting extra time for metropolis staff to judge advanced submissions.
“Our employees and residents shouldn’t have to fret about mundane duties as a lot anymore. Now they’re in a position to have wealthy, collaborative conversations about how you can creatively resolve issues, making for a way more fulfilling and rewarding work and buyer expertise.”
Chad MacDonald, Govt Director and Chief Info Officer on the Metropolis of Burlington
Finastra empowers monetary establishments with main software program for lending, funds, treasury, capital markets and common banking. To remodel its advertising and marketing processes, the corporate used Microsoft 365 Copilot to automate duties, improve content material creation, enhance analytics and personalize buyer interactions. Since integrating Copilot, the group decreased time-to-market for campaigns from three months to lower than one. Copilot additionally considerably decreased the time entrepreneurs spend producing and gathering insights from every marketing campaign, with staff citing a 20%-50% time financial savings throughout duties like full-funnel evaluation, provide administration evaluation and funds administration.
“Copilot makes you simpler since you get higher insights, and it makes you extra environment friendly as a result of you may produce outcomes sooner. It additionally makes work extra significant and enjoyable as a result of your group can concentrate on what issues — technique, creativity and every part that units you other than the competitors.”
Joerg Klueckmann, Head of Company Advertising and Communications at Finastra
GoTo Group offers expertise infrastructure and options throughout Indonesia. It’s bending the curve on innovation by considerably enhancing productiveness and code high quality throughout its engineering groups by adopting GitHub Copilot. With real-time code strategies, chat help and the flexibility to interrupt down advanced coding ideas, the corporate has saved over seven hours per week and achieved a 30% code acceptance fee throughout the first month. With 1,000 engineers already utilizing GitHub Copilot, the device permits them to innovate sooner, cut back errors and focus extra time on advanced duties to ship better worth to their customers.
“GitHub Copilot has considerably decreased syntax errors and supplied useful autocomplete options, eliminating repetitive duties and making coding extra environment friendly. This has allowed me to concentrate on the extra advanced parts in constructing nice software program.”
Nayana Hodi, Engineering Supervisor at GoTo Group
South Africa’s Milpark Schooling confronted operational challenges when shifting to on-line studying because of legacy techniques slowing down scholar interactions and assist. Via shut collaboration with Enterprisecloud, Milpark migrated its back-office infrastructure to Azure inside three months, changing its legacy scholar admissions system with an extensible, built-in digital platform powered by applied sciences corresponding to Microsoft Copilot and Copilot Studio. In simply 4 months, the academic establishment improved effectivity and accuracy of scholar assist, reducing the common decision time by 50% and escalations by greater than 30%.
“Utilizing Copilot, brokers are actually ready to make use of generative AI to quickly rise up to hurry on case particulars and reply to college students utilizing standardized templates that assist them present extra personalised {and professional} responses. The outcomes communicate for themselves.”
Shaun Dale, Managing Director at Enterprisecloud
For over twenty years, Teladoc Well being has been providing a broad spectrum of providers to sufferers utilizing digital care providers — from main care to continual situation administration. After the speedy progress of telehealth adoption post-pandemic, operational effectivity was instrumental in managing inner processes and exterior shopper interactions. By deploying Microsoft 365 Copilot and utilizing Copilot in Energy Automate, the corporate has reshaped enterprise processes to assist staff notice better time financial savings whereas enhancing the shopper expertise. The Copilots and brokers helped staff save 5 hours per week and hundreds of enterprise hours yearly by eliminating mundane every day processes and fostering higher cross-department communications, whereas additionally serving to new staff get set as much as run their workflows 20% sooner.
“Copilot is altering the best way we work. It’s not nearly saving time; it’s about enhancing the standard of our work, permitting us to concentrate on what really issues: delivering distinctive care to our members.”
Heather Underhill, SVP Shopper Expertise & Operations at Teladoc Well being
Worldwide power firm Uniper adopted a single-cloud technique with Azure as its basis to drive speedy AI innovation. To assist its staff concentrate on utilizing core competencies, the corporate applied Microsoft 365 Copilot to cut back time spent on guide and repetitive duties, and assist employees concentrate on extra urgent work, corresponding to creating enhanced options to hurry up the power transition. Its in-house auditors have already elevated productiveness by 80% by utilizing Copilot to create plans and checklists. Uniper can also be utilizing Copilot for Safety to assist establish dangers twice as quick and take acceptable motion sooner.
“As an operator of important infrastructure, we’ve got to deal with a rising variety of experiences of phishing and assaults by hackers. AI will help us implement a smart means of managing the sheer variety of threats.”
Damian Bunyan, CIO at Uniper
British telecommunications firm Vodafone has reworked its office productiveness with Microsoft 365 Copilot, already seeing sturdy ROI from its adoption. In early trials, Copilot saved staff a median of three hours per week by utilizing the device to draft emails, summarize conferences and seek for info. Copilot can also be enriching the worker expertise, with 90% of customers reporting they’re desperate to proceed utilizing Copilot and 60% citing improved work high quality. For Vodafone’s authorized and compliance group, Copilot has considerably accelerated the processes of drafting new contracts, lowering the time required to finish this work by one hour. On account of these effectivity good points, Vodafone is rolling out Copilot to 68,000 staff.
“Our AI journey is specializing in three areas: operational effectivity contained in the group; rewiring the enterprise to supply an enhanced buyer expertise; and unlocking progress alternatives by way of new services and products that we are able to create round generative AI. Copilot will assist drive all three.”
Scott Petty, Chief Know-how Officer at Vodafone
Wallenius Wilhelmsen, a worldwide chief in roll-on/roll-off delivery and car logistics, is empowering higher decision-making whereas fostering a tradition of innovation and inclusion with AI instruments. After taking part in an early entry program, the corporate broadly adopted Microsoft Copilot 365 to assist streamline processes, improve information administration and enhance communication throughout its 28 nations. To assist strengthen Copilot immersion and notice worth sooner, they launched a seven-week Microsoft Viva marketing campaign to show, talk and measure Copilot adoption. The marketing campaign resulted in 80% of staff utilizing Copilot, with some groups realizing time financial savings of at the least half-hour per day. The corporate additionally makes use of Copilot Dashboard to handle utilization and collect consumer suggestions, serving to reveal ROI and measure outcomes outdoors of time financial savings alone.
“Copilot adjustments the best way we predict and work whereas maintaining us curious and open to embracing alternatives. I believe that’s the kind of profit that isn’t so measurable, however necessary. So, my time administration and structured method to my on a regular basis work life has been enhanced with Copilot and Viva.”
Martin Hvatum, Senior International Money Supervisor at Wallenius Wilhelmsen
I consider that no different firm has a greater basis to facilitate your AI Transformation than Microsoft. As we look forward to Microsoft Ignite, I’m excited by the most recent innovation we’ll announce as an organization, and the shopper and companion experiences we’ll share. We stay dedicated to driving innovation that creates worth in ways in which matter most to our prospects, and consider we’re at our greatest once we serve others. There has by no means been a greater alternative for us to perform our mission of empowering each individual and each group on the planet to attain extra than now, and I stay up for the methods we’ll companion collectively that will help you obtain extra with AI.
AI Buyer Tales from FY25 Q1
Accelleron: Accelleron turbocharges IT assist options and backbone occasions with Energy Platform
Agnostic Intelligence: Agnostic Intelligence transforms danger administration with Azure OpenAI Service, attaining as much as 80% time financial savings
Alaska Airways: How Alaska Airways makes use of expertise to make sure its passengers have a seamless journey from ticket buy to baggage pickup
Allgeier: Allgeier empowers organizations to personal and broaden information operations
ANZ Group: ANZ launches first-of-its-kind AI Immersion Centre in partnership with Microsoft
Asahi Europe & Worldwide: Asahi Europe & Worldwide charts new paths in worker productiveness with Microsoft Copilot
Auburn College: Auburn College empowers hundreds of scholars, college and employees to discover new methods of utilizing AI with Microsoft Copilot
Avanade: Avanade equips 10,000 staff with Microsoft Cloth expertise to assist prospects turn out to be AI-driven and future-ready
Azerbaijan Airways: Azerbaijan Airways expands information entry to extend effectivity by 70% with Microsoft Dynamics 365
Aztec Group: Aztec Group makes use of Copilot for Microsoft 365 to reinforce the shopper expertise while powering efficiencies
Bader Sultan: Bader Sultan makes use of Microsoft Copilot to spice up productiveness and serve shoppers sooner
BaptistCare: BaptistCare helps getting old Australians and tackles workforce shortages by way of Microsoft 365 Copilot
Barbeque Mania!: Barbecue Mania! centralizes your information with Microsoft Azure and saves $3.5 million over 5 years
Financial institution of Montreal: Financial institution of Montreal reduces prices by 30% with Azure
BlackRock: How BlackRock’s ‘flight crew’ helped Copilot for Microsoft 365 take off
Capita: Capita makes use of GitHub Copilot to free builders and ship sooner for patrons
Cassidy: Cassidy and Azure OpenAI Service: Making AI easy for all
Cdiscount: Cdiscount, Azure OpenAI Service and GitHub Copilot be a part of forces for e-commerce
Celebal: Celebal drives customized enterprise transformations with Microsoft Cloth
Chalhoub Group: Chalhoub Group’s Folks Analytics group speeds reporting with Microsoft Cloth
ClearBank: ClearBank processes 20 million funds a month — up from 8,000 — with platform constructed on Azure
Cloud Providers: Quicker with Cloth: Cloud Providers breaks new floor with Microsoft
Coles Supermarkets: Coles Supermarkets embraces AI, cloud functions in 500-plus shops with Azure Stack HCI
Industrial Financial institution of Dubai: Industrial Financial institution of Dubai: innovating a future proof banking platform with Microsoft Azure
CPFL: CPFL expands its information repository by 1500% with Mega Lake challenge on Microsoft Azure
Cummins: Cummins makes use of Microsoft Purview to automate info governance extra effectively within the age of AI
Dubai Electrical energy and Water Authority (DEWA): DEWA pioneers using Azure AI Providers in delivering utility providers
Digi Rogaland: Digi Rogaland prioritizes scholar security with Bouvet and Microsoft Cloth
Eastman: Eastman catalyzes cybersecurity defenses with Copilot for Safety
E.ON: A contemporary workspace in transition: E.ON depends on generative AI to handle information floods with Copilot for Microsoft 365
EPAM Programs: Effectivity in and out: EPAM streamlines communications for groups and shoppers with Copilot for Microsoft 365
EY: EY redefines sustainability efficiency administration with Microsoft
Quick Store: Quick Store consolidated its information platform on Microsoft Azure and is now prepared for the period of AI
FIDO Tech: AI device makes use of sound to pinpoint leaky pipes, saving treasured ingesting water
Florida Crystals Company: Telecom bills for Florida Crystals dropped 78% with Groups Cellphone and Groups Rooms
4 Company: 4 Company innovates with Microsoft 365 Copilot to ship higher work sooner
Fractal: Fractal builds progressive retail and shopper items options with Microsoft’s AI choices together with Azure OpenAI Service
GE Aerospace: GE Aerospace launches company-wide generative AI platform for workers
Georgia Tech Institute for Information Engineering and Science: Georgia Tech is accelerating the way forward for electrical autos utilizing Azure OpenAI Service
Hitachi Options: Hitachi Options transforms inner operations with Microsoft Cloth
IBM Consulting: How IBM Consulting drives AI-powered innovation with Cloth experience
iLink Digital: Reworking user-driven analytics with Microsoft Cloth
Perception Enterprises: Perception Enterprises achieves 93% Microsoft Copilot use fee, streamlining enterprise operations to pave the best way for buyer success
Intesa Sanpaolo: Intesa Sanpaolo accrues massive cybersecurity dividends with Microsoft Sentinel, Copilot for Safety
ITOCHU Company: ITOCHU makes use of Microsoft Cloth and Azure AI Studio to evolve its information analytics dashboard right into a service delivering on the spot suggestions
IU Worldwide College of Utilized Sciences (IU): IU revolutionizes studying for its college students with the AI research buddy Syntea and Azure OpenAI Service
John Cockerill: John Cockerill engages professional builders to construct enterprise-wide apps with Energy Platform
Kaya Restricted: Kaya Restricted elevates buyer expertise and operational effectivity with Microsoft Dynamics 365 and Energy BI
LexisNexis: LexisNexis elevates authorized work with AI utilizing Copilot for Microsoft 365
Lionbridge: Lionbridge disrupts localization business utilizing Azure OpenAI Service and reduces turnaround occasions by as much as 30%
Lotte Accommodations & Resorts: Hotelier turns into a citizen developer, constructing a wise work tradition based mostly on Energy Platform and hyper-automated work atmosphere
Lumen Applied sciences: Microsoft and Lumen Applied sciences companion to energy the way forward for AI and allow digital transformation to profit tons of of hundreds of thousands of shoppers
LS ELECTRIC: LS ELECTRIC makes use of information to optimize energy consumption with Sight Machine and Microsoft Cloud for Manufacturing
MAIRE: MAIRE, reworking the power sector and a complete firm tradition with Microsoft 365 Copilot
Mandelbulb Applied sciences: Early-adopter Mandelbulb Applied sciences finds success with Cloth
McKnight Basis: McKnight Basis accelerates its mission and helps neighborhood companions with Microsoft 365 Copilot
MISO: MISO undergoes a digital transformation with Microsoft Business Options Supply
Mitsubishi Heavy Industries, Ltd. (MHI): Recognizing the essence of AI and constructing the long run with shoppers: MHI’s DI to create proprietary structure utilizing Azure OpenAI Service
Molslinjen: Molslinjen develops an AI-powered dynamic pricing technique with Azure Databricks
Nationwide Australia Financial institution: Nationwide Australia Financial institution invests in an environment friendly, cloud-managed future with Home windows 11 Enterprise
Nagel-Group: Works agreements and contracts: Nagel-Group makes use of Azure OpenAI Service to assist staff discover info
NC Fusion: Elevating experiences with AI, from productiveness to personalization
Nationwide Soccer League Gamers Affiliation: The Nationwide Soccer League Gamers Affiliation and Xoriant use Azure AI Providers to supply safety to gamers throughout 32 groups
Northwestern Medication: Northwestern Medication deploys DAX Copilot embedded in Epic inside its enterprise to enhance affected person and doctor experiences
Oncoclínicas: Oncoclínicas creates internet portal and cell app to retailer medical and medical procedures with Azure Cognitive Providers
PA Consulting: PA Consulting saves hours per week with Copilot for Microsoft 365 and Copilot for Gross sales
Parexel: Parexel speeds operational insights by 70% utilizing Microsoft Azure, accelerating information product supply and lowering guide work
Petrochemical Industries Firm (PIC): From weeks to days, hours to seconds: PIC automates work processes to save lots of time with Microsoft 365 Copilot
PKSHA Know-how: PKSHA leans on Copilot for Microsoft 365 as a part of their group
Planted: Planted combines financial progress and environmental sustainability — with Microsoft Azure OpenAI
Profisee: Profisee eliminates information siloes inside Microsoft Cloth
Programa De Atención Domiciliaria: The Residence Care Program in Panama helped greater than 17,000 folks with the ability of Microsoft Energy Automate
PwC: PwC scales GenAI for enterprise with Microsoft Azure AI
QNET: QNET will increase safety response effectivity 60 p.c with Microsoft Safety Options
RTI Worldwide: Analysis nonprofit RTI Worldwide improves the human situation with Microsoft 365 Copilot
Rijksmuseum: Rijksmuseum transforms how artwork lovers have interaction with the museum, with Dynamics 365
Sandvik Coromant: Sandvik Coromant hones gross sales expertise with Microsoft Copilot for Gross sales
Share.Market: Share.Market redefines the funding expertise with Microsoft Azure
Simpson Associates: Simpson Associates spurs justice for at-risk communities with Azure AI
Softchoice: Softchoice harnesses Microsoft Copilot and reduces content material creation time by as much as 70%, accelerating buyer AI journeys with its expertise
Sonata Software program: Sonata Software program goes from early adopter to market chief with Cloth
Swiss Worldwide Air Traces (SWISS): SWISS targets 30% value financial savings, elevated passenger satisfaction with Azure
SymphonyAI: SymphonyAI is fixing actual issues throughout industries with Azure AI
Syndigo: Syndigo accelerates digital commerce for its prospects by greater than 40% with Azure
TAL: TAL and Microsoft be a part of forces on strategic expertise deal
Tecnológico de Monterrey: Tecnológico de Monterrey college pioneers bold AI-powered studying ecosystem
Telstra: Telstra and Microsoft broaden strategic partnership to energy Australia’s AI future
The College of Sydney: The College of Sydney makes use of the ability of Azure OpenAI to permit professors to create their very own AI assistants
Torfaen County Borough: Torfaen County Borough Council streamlines organizational assist for Social Care utilizing Copilot for Microsoft 365
Trace3: Trace3 expands the realm of shoppers’ prospects with Home windows 11 Professional and Microsoft Copilot
Unilever: Unilever is reinventing the basics of analysis and improvement with Azure Quantum Parts
College of Wisconsin: Microsoft collaborates with Mass Basic Brigham and College of Wisconsin–Madison to additional advance AI basis fashions for medical imaging
By way of: Market, on-line assist, and distant work: By way of embraces the digital world supported by Microsoft 365, Dynamics 365 and Azure
Virgin Atlantic: How Virgin Atlantic is flying increased with Copilot
Virgin Cash: Redi, set, go: Virgin Cash delivers distinctive buyer experiences with Microsoft Copilot Studio
Visier: Visier achieves efficiency enhancements of as much as 5 occasions utilizing Azure OpenAI Service
World2Meet (W2M): World2Meet, the journey firm offering a greater buyer expertise and operations with a brand new digital assistant powered by Microsoft Azure
Xavier School: Xavier School begins a strategy of modernizing its scholar info techniques on Dynamics 365 and AI, unlocking highly effective insights
ZEISS: Extra time for analysis: ZEISS helps companies and researchers with ZEISS arivis Cloud based mostly on Microsoft Azure
ZF Friedrichshafen AG (ZF Group): ZF Group builds manufacturing effectivity with over 25,000 apps on Energy Platform
