This weblog explores the advantages of modernizing and constructing clever apps by real-world examples, demonstrating how organizations have boosted velocity and effectivity utilizing Microsoft Azure’s complete suite of instruments and providers. We hope these buyer success tales encourage you to not solely set off by yourself Azure AI journey, but additionally discover the newly launched Plans on Microsoft Be taught particularly designed for constructing and modernizing AI apps.
On this new age of AI, companies throughout industries are recognizing the facility of clever apps to drive innovation and preserve a aggressive edge. By harnessing cloud-native applied sciences and AI-powered instruments, firms are modernizing their purposes, creating new experiences for his or her customers, and creating new income streams. This weblog explores the advantages of modernizing and constructing clever apps by real-world examples, demonstrating how organizations have boosted velocity and effectivity utilizing Microsoft Azure’s complete suite of instruments and providers. We hope these buyer success tales encourage you to not solely set off by yourself Azure AI journey, but additionally discover the newly launched Plans on Microsoft Be taught particularly designed for constructing and modernizing AI apps.
Azure AI is remodeling enterprise throughout sectors
Modernizing apps is an important step for organizations aiming to remain related in a fast-evolving AI panorama, as legacy apps typically battle to satisfy trendy efficiency, scalability, and safety requirements. In reality, a 2024 Forrester examine discovered that one in 4 enterprise resolution makers stated their group experiences digital platform failures due to their modernization challenges.
By refactoring or re-platforming legacy apps with cloud-native Azure instruments, companies can unlock improved flexibility, sooner growth cycles, and extra environment friendly operations. In line with the Forrester examine, 89% of resolution makers surveyed stated their agency plans to extend or at the least preserve their present utility modernization investments over the subsequent yr to realize key priorities and handle modernization gaps.
Azure supplies a complete set of instruments and providers to allow companies to construct new utility and modernize present app and information property, with an clever utility platform, cloud-scale databases, Azure AI Companies, and Azure Machine Studying. These allow the creation of clever apps that leverage real-time, cloud-scale information and superior analytics. Cloud-native apps on Azure profit from options comparable to auto-scaling, microservices, and steady integration and steady supply (CI/CD) pipelines, making certain excessive efficiency and cost-effectiveness.
Let’s meet among the many Azure clients who haven’t solely been capable of differentiate their enterprise out there and speed up product innovation by constructing new, AI-powered clever apps, but additionally talent their groups with the newest studying assets from Azure designed for adopting AI purposes.
ASOS: Leveraging AI for personalised vogue suggestions
ASOS, a worldwide on-line vogue retailer, leveraged Azure AI Studio to revolutionize its buyer expertise by creating an AI-powered digital stylist that would interact with clients and assist them uncover new tendencies.
Having a conversational interface choice will get us nearer to our objectives of absolutely partaking the shopper and personalizing their expertise by exhibiting them probably the most related merchandise on the most related time.
—Cliff Cohen, Chief Know-how Officer, ASOS
Azure AI Studio enabled ASOS to quickly develop and deploy their clever app, integrating pure language processing and pc imaginative and prescient capabilities. This showcases Azure’s capacity to assist cutting-edge AI purposes within the retail sector, driving enterprise progress and buyer satisfaction.
CarMax: Revolutionizing customer support with Azure OpenAI
CarMax, a number one United States used automobile retailer, utilized Azure OpenAI Service to create an AI-powered analysis assistant. This modern software streamlined the car-buying course of, offering clients with on the spot, correct data and enhancing total satisfaction.
“Our preliminary objective was buyer evaluate summaries for five,000 automobile pages, and we figured that utilizing our present guide course of it will have taken about 11 years of content material era. With OpenAI Service, we hit that objective in just some months.
—Sean Goetz, Director, Utility Methods, CarMax
The implementation of Azure OpenAI Service allowed CarMax to course of huge quantities of automotive information effectively, demonstrating Azure’s functionality to deal with advanced, industry-specific AI purposes. This case highlights the potential of AI-powered apps to rework conventional enterprise fashions and improve buyer experiences.
Ally: Empowering personalised banking with Azure
Ally Financial institution is a digital-first monetary establishment that used insights from Azure AI to assist clients handle their funds extra successfully whereas streamlining the financial institution’s operations. By deploying clever apps by Azure, Ally launched personalised banking providers, providing personalized suggestions based mostly on consumer conduct and monetary patterns.
“The objective was to release associates to really give attention to the shopper and assist that customer-obsessed mentality they’ve.
—Wendy Dempsey, Govt Director of Buyer Expertise, Ally
This implementation showcases Azure’s energy in supporting AI purposes within the extremely regulated banking sector, balancing innovation with safety and compliance.
TomTom: Optimizing real-time mapping with Azure
TomTom, a worldwide chief in location expertise, turned to Azure to modernize its map-making processes. By constructing clever, cloud-native apps with Azure AI and Azure Information Companies, TomTom improved the accuracy and velocity of its real-time mapping providers. The mixing of Azure AI providers allowed TomTom to course of large quantities of geospatial information effectively, demonstrating Azure’s scalability and efficiency in dealing with data-intensive AI purposes.
[Together with Azure,] we have now developed TomTom Orbis Maps, that are constructed on TomTom’s AI-based mapping platform, and TomTom Digital Cockpit, an in-vehicle digital infotainment resolution with cloud analytics.
—Paul Hesen, Vice President of Product Administration, TomTom Group
With Azure, TomTom considerably elevated the effectivity of its mapping operations, decreasing response instances for driver queries from 12 seconds to as little as 2.5 seconds in a matter of months. This allowed the corporate to ship sooner, extra exact location providers to its world consumer base, enhancing each productiveness and buyer belief.
KPMG Australia: Automating audits with Azure AI
KPMG Australia used Azure AI to combine clever apps into their audit course of. By leveraging Azure’s pure language processing (NLP) capabilities, KPMG constructed an answer referred to as KymChat that automates doc evaluation and enhances information extraction. This transformation decreased the time required for auditing duties, enhancing each accuracy and effectivity.
We had expertise with Azure Cosmos DB, which gave us confidence in its potential capabilities, however Microsoft’s assist for vCore was instrumental in making certain clean operations as we elevated the scope and capabilities of KymChat.
—Robert Finlayson, Senior Product Supervisor, KPMG Australia
With Azure AI, KPMG considerably improved the productiveness of its auditors, liberating them from labor-intensive, repetitive duties. The hassle not solely sped up the audit course of but additionally elevated the standard of insights supplied to shoppers, showcasing the facility of clever apps in skilled providers.
Manulife: Accelerating innovation with Azure Kubernetes Service
Manulife, a number one monetary providers group, leveraged Azure Kubernetes Service (AKS) to speed up the event and deployment of modern apps. By modernizing its legacy methods with Azure Kubernetes Service, Manulife was capable of create cloud-native, containerized apps that streamlined operations and improved scalability.
With Azure, our clients can submit extra documentation on-line, and we are able to then use doc evaluation to extract data and conduct processing to speed up workflows, guarantee accuracy, and enhance consumer experiences.
—Len van Greuning, Chief Data Officer, John Hancock (as Manulife is thought in the USA)
Azure’s sturdy infrastructure enabled Manulife to cut back operational complexity and improve speed-to-market, enhancing its capacity to innovate in a aggressive {industry}. The modernization with AKS empowered Manulife to stay agile and responsive, driving increased productiveness and delivering higher providers to its clients.
H&R Block: Enhancing doc processing with Azure Kind Recognizer
Looking for to revolutionize its doc dealing with, world tax providers big H&R Block turned to Azure Kind Recognizer for a cutting-edge resolution. By constructing an clever app that automates the extraction of key information from tax paperwork, H&R Block decreased the time and guide effort concerned in doc dealing with. The AI-driven resolution considerably elevated accuracy whereas rushing up the general tax preparation course of.
Machine studying frees up the valuable time we have now with the shopper to truly have richer conversations about their monetary wants and aspirations, past the rapid activity of making certain the perfect tax final result for the present yr.
—Aditya Thadani, H&R Block’s vice chairman.
By means of Azure’s clever providers, H&R Block modernized its operations, enhancing each productiveness and shopper service and classifying greater than 30 million tax paperwork a yr. The answer has allowed the corporate to deal with extra shoppers with higher effectivity, offering a sooner, extra correct tax submitting expertise.
Begin innovating right now with Azure AI Companies
These buyer success tales illustrate how modernizing with Azure can ship enhanced consumer experiences, drive innovation, and considerably increase operational effectivity in a safe, extremely accessible setting. Write your personal success story with cloud-native app growth and strive Azure AI Companies totally free by visiting our homepage.
