Already, 60 p.c of the Fortune 500 are utilizing Microsoft 365 Copilot to speed up enterprise outcomes and empower their groups. With Copilot supporting gross sales associates, Lumen Applied sciences tasks $50 million {dollars} in financial savings yearly. Honeywell(1) equates productiveness good points to including 187 full-time workers and Finastra is decreasing artistic manufacturing time from seven months to seven weeks.
Right this moment, we’re saying new agentic capabilities that may speed up these good points and convey AI-first enterprise course of to each group.
- First, the flexibility to create autonomous brokers with Copilot Studio will probably be in public preview subsequent month.
- Second, we’re introducing ten new autonomous brokers in Dynamics 365 to construct capability for each gross sales, service, finance and provide chain group.
Copilot is your AI assistant — it really works for you — and Copilot Studio allows you to simply create, handle and join brokers to Copilot. Consider brokers as the brand new apps for an AI-powered world. Each group could have a constellation of brokers — starting from easy prompt-and-response to completely autonomous. They may work on behalf of a person, group or perform to execute and orchestrate companies course of. Copilot is the way you’ll work together with these brokers, and so they’ll do every little thing from accelerating lead technology and processing gross sales orders to automating your provide chain.
Empowering extra clients to construct autonomous brokers in Copilot Studio
Earlier this yr, we introduced a number of highly effective new capabilities in Copilot Studio, together with the flexibility to create autonomous brokers. Subsequent month, these capabilities are shifting from non-public to public preview, permitting extra clients to reimagine vital enterprise processes with AI. Brokers draw on the context of your work information in Microsoft 365 Graph, methods of report, Dataverse and Cloth, and may assist every little thing out of your IT assist desk to worker onboarding and act as a private concierge for gross sales and repair.
Organizations like Clifford Probability, McKinsey & Firm, Pets at Dwelling and Thomson Reuters are already creating autonomous brokers to extend income, scale back prices and scale influence. Pets at Dwelling, the U.Okay.’s main pet care enterprise, created an agent for its revenue safety group to extra effectively compile circumstances for expert human evaluation, which might have the potential to drive a seven-figure annual financial savings. McKinsey & Firm is creating an agent that may pace up the consumer onboarding course of. The pilot confirmed lead time might be lowered by 90% and administrative work lowered by 30%. Thomson Reuters constructed a professional-grade agent to hurry up the authorized due diligence workflow, with preliminary testing exhibiting some duties might be executed in half the time. This agent may help Thomson Reuters enhance the effectivity of labor for shoppers and increase its new enterprise pipeline.
Scaling your groups with 10 new autonomous brokers in Dynamics 365
New autonomous brokers allow clients to maneuver from legacy strains of enterprise functions to AI-first enterprise course of. AI is in the present day’s ROI and tomorrow’s aggressive edge. These new brokers are designed to assist each gross sales, service, finance and provide chain group drive enterprise worth — and are simply the beginning. We’ll create many extra brokers within the coming yr that may give clients the aggressive benefit they should future-proof their group. Right this moment, we’re introducing ten of those autonomous brokers. Listed here are a couple of examples:
- Gross sales Qualification Agent: In a career the place time actually equals cash, this agent allows sellers to focus their time on the very best precedence gross sales alternatives whereas the agent researches leads, helps prioritize alternatives and guides buyer outreach with personalised emails and responses.
- Provider Communications Agent: This agent allows clients to optimize their provide chain and decrease pricey disruptions by autonomously monitoring provider efficiency, detecting delays and responding accordingly — releasing procurement groups from time consuming guide monitoring and firefighting.
- Buyer Intent and Buyer Data Administration Brokers: A enterprise will get one likelihood to make a primary impression, and these two brokers are recreation changers for buyer care groups going through excessive name volumes, expertise shortages and heightened buyer expectations. These brokers work hand in hand with a customer support consultant by studying the way to resolve buyer points and autonomously including knowledge-based articles to scale greatest practices throughout the care group.
As brokers develop into extra prevalent within the enterprise, clients need to be assured that they’ve sturdy information governance and safety. The brokers coming to Dynamics 365 observe our core safety, privateness and accountable AI commitments. Brokers inbuilt Copilot Studio embody guardrails and controls established by maker-defined directions, data and actions. The information sources linked to the agent adhere to stringent safety measures and controls — all managed in Copilot Studio. These embody information loss prevention, sturdy authentication protocols and extra. As soon as these brokers are created, IT directors can apply a complete set of options to control their use.
Microsoft’s personal transformation
At Microsoft, we’re utilizing Copilot and brokers to reimagine enterprise course of throughout each perform whereas empowering workers to scale their influence. Utilizing Copilot, one gross sales group has achieved 9.4% increased income per vendor and closed 20% extra offers(2). And due to Copilot, one group is resolving buyer circumstances almost 12% sooner(3). Our Advertising group is seeing a 21.5% enhance in conversion fee on Azure.com with a customized agent designed to help consumers(4). And in Human Sources, our worker self-service agent helps reply questions with 42% larger accuracy(5).
With Copilot and brokers, the probabilities are limitless — we are able to’t wait to see what you create. Begin constructing brokers in Copilot Studio in the present day. Learn extra about autonomous agent capabilities on the Copilot Studio and Dynamics 365 blogs. Head to WorkLab for extra insights on Microsoft’s personal AI transformation.
NOTES
- Statistics are from an inside Honeywell survey of 5,000 workers the place 611 workers responded.
- Inside Microsoft Gross sales Workforce information based mostly on 687 sellers of Microsoft 365 Copilot, Jan. – June 2024, as in contrast with sellers with low utilization of Copilot. Common utilization of Copilot means sellers who use Copilot each day at the very least 50% of the time throughout the testing interval.
- Inside CSS experiment carried out by Microsoft, 600 members utilizing Copilot Q&A perform, Azure Core group, Nov. – Dec. 2023. These outcomes are statistically vital on the ninety fifth% confidence interval.
- Inside Microsoft Advertising group information, June – Sept. 2024. Conversion means initiating the free account sign-up course of on Azure.com.
- Inside HR experiment carried out by Microsoft, 33 members, Oct. 2024. These outcomes are statistically vital on the ninety fifth% confidence interval.
